We stay with you after installation: technical support, training, spare parts and periodic maintenance.
General Kilit provides technical support and training in Türkiye and abroad from its Istanbul, Izmir, Mugla, Bodrum and Batumi offices.
Our work does not end with the sale; it continues as technical support and service after the sale.
Installation, training, spare parts and technical service are provided by the head offices and field teams.
For fire-rated systems, technical support is given during approval processes and installation follows the standards.
Battery life is 2 years or 50,000 openings; 200 more openings are possible after the low-battery warning. Periodic battery replacement, software updates and card reader cleaning are recommended.
Warranty and spare parts
Warranty terms vary by product; contact the sales team for other products.
Usually yes, if the door thickness, leaf construction and existing pocket suit the new lock body. Fire doors must be assessed with the door manufacturer before any routing or drilling.
On a standard timber door with a prepared pocket and matching dimensions, about 30 to 60 minutes per lock. The first doors take longer and series installation is faster.
The lock warns first and allows around 200 more openings, so batteries should be changed in time. If needed, authorised staff can open the door with the mechanical override key.
Only as the door manufacturer specifies. Extra or oversized holes can cost the door its fire approval, so prepare fire doors to the tested details and the lock template.
A qualified electrician, following the room's electrical design. The energy saver runs on 220/230 V, and circuits that must stay live, such as the minibar, are wired separately.
Tell us the product model and the problem; the service team will reply.